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Serving the insurance industry since 1971, originally as a claims investigations firm, WFI is focused exclusively on medical record retrieval.
In 1971, our President, Gerry Halvey, left his job as regional sales manager for a national inspection company to open Western Field Investigations.  The new business gained a strong regional following, and in 1980 began providing Attending Physician Reports to Southern California underwriting customers. WFI soon had on-site field representatives copying records at medical providers throughout California.
The 1990’s brought tremendous technological change to the industry. WFI launched our first online status system in 1990, and the microfilm cameras were replaced with laptops and scanners in 1995. The Internet made online record delivery a reality, and WFI launched our WFINet Web portal in 1998, delivering online ordering, real-time status, and online record delivery to our industry customers.
The last decade has delivered even greater change. Expanded Web-based technologies, mobile platforms and complex system-to-system integrations are now the norm, as WFI has evolved from a small regional copy service into a truly national retrieval company, serving insurance carriers, brokers and claims organizations both large and small.
Timeline
- 1971 - Western Field Investigations begins as a claims investigation company serving the disability industry.
- 1978 - Transition to single focus, on-site medical record retrieval.
- 1982 - First IBM PC based customer integration with Executive Life.
- 1989 - Introduces online status tools.
- 1996 - Transition to image based workflow begins.
- 2000 - Deploys paperless workflow process, WFINet introduced.
- 2006 - 35 years, all major interchange protocols supported.
- 2010 - Release of National Medical Record Retrieval 2.0.
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